Hours and how to reach us
We answer calls 24/7. There is no separate emergency number. The same line serves a burst pipe at 3 a.m. and a planned fixture swap on a Tuesday afternoon.
Business details
- PhoneCall the number shown on this page. It rings our dispatch line at any hour.
- Hours24/7 dispatch, seven days a week.
- Address1230 Red Bank Road, Goose Creek, SC 29445. This is our business address. Work is arranged by phone, so call before making a trip.
- Emailcontact@proplumbinggoosecreek.com is our business email address, listed for the record. We do not arrange plumbing jobs by email, so call for anything that cannot wait.
Ready to talk? Call now and describe the problem.
☎ Call (855) 575-2890What to have ready when you call
A few facts make the call faster and the match more accurate. You do not need all of them, and you can describe what you have. The dispatcher asks the rest.
Helpful details
- The addressStreet, nearest cross street and any gate code or access notes. We confirm it is inside the area we serve.
- The symptomWhere the water is, whether it is clear or dirty, and whether it is still spreading.
- What you shut offSay if you closed the main valve, a fixture valve or the water heater supply.
- Age and type of equipmentFor a heater, the rough age and whether it runs on gas or electricity. For a house, roughly when it was built.
- Photos or videoIf you can safely take a photo of the damage, keep it for your insurer and mention it to the plumber.
- Who owns the propertyTenants should say so. Landlord approval may be needed before work, and the plumber needs a contact for access.
What the call looks like
From first ring to a plan
- A person answersYou describe the problem. We ask a few follow-up questions about the symptom and the building.
- We match a licensed plumberThe job goes to a licensed plumber who handles that type of work. Same-day appointments are offered when available.
- You hear the plan and the priceThe plumber confirms the cause on site and gives a clear price before any repair starts.
- You approve or declineNothing starts until you agree. You can ask for the license number and confirm it with SC LLR at llr.sc.gov.
What we do not handle by phone
Some situations need someone other than a plumber first, and some things simply cannot be done on a call. Knowing the limits saves time when minutes matter.
Know the limits
- Gas leaksIf you smell gas, leave the building and call the gas utility or 911 before you call us. Do not use switches, lighters or phones inside.
- Active electrical hazardsIf water is touching outlets, panels or appliances, stay out of the room and shut off power only if you can reach the panel safely.
- Street sewer overflowsIf sewage is rising from a manhole in the street, report it to your sewer provider. Our work starts at the pipes on your property.
- Exact prices over the phoneA real price depends on what the plumber finds. We will explain the cost drivers on the call, but a number comes after the diagnosis.
- Insurance decisionsYour policy decides what is covered. Call your insurer and ask what documentation it wants.
Finding us and the areas we cover
Our business address is on Red Bank Road in Goose Creek. We do not run a walk-in shop, so the map is a reference point, not a showroom. Dispatch travels to your address in Goose Creek or in Hanahan next door.
If you are in Ladson, Moncks Corner, Summerville or North Charleston, call anyway and give the address. We confirm coverage on the phone. The service area page explains how we handle edges, and the services page lists what we handle.
For a non-urgent job such as a new fixture, a plumbing installation or a planned water heater installation, daytime calls usually give the most scheduling choice. For anything that is spreading or smells wrong, call at once, whatever the hour.
Water or sewage in the wrong place? Call the 24/7 line.
☎ Call (855) 575-2890Questions Goose Creek homeowners ask
No. We take jobs by phone only, because a plumber needs to hear the symptom and ask follow-up questions. The email address on this page is a business contact for the record, not a way to book a job.
Yes. The dispatch line runs every hour of every day. On holidays, same-day appointments depend on availability, but a person still answers and tells you honestly what can be done.
That is fine. Say what you see, hear or smell, and we work from there. A damp spot, a noise in the wall or a high bill is enough to start.
Please call first. The address is our business address, but jobs are arranged by phone and the plumber travels to you.
Leave the building right away, do not touch switches or phones inside, and call the gas utility or 911 from outside. Once the situation is safe, call us for any plumbing repairs.
Have a different question about call us?
☎ Call (855) 575-2890Plumbing trouble right now? The line is open 24/7.
☎ Call (855) 575-2890