Privacy Policy

Information we receive when you call

When you call our line, we may learn your phone number, the address where help is needed, and the details you give us about the plumbing problem. We may also note the time of the call and which page or advertisement led you to call.

Calls to our line may be recorded for quality and training purposes. Recordings help us check that the information was understood correctly and help us train the people who answer. If you prefer not to be recorded, tell the dispatcher at the start of the call and ask what options exist.

How the information is used

We use call information to understand the problem, decide which licensed plumber should handle it, and make sure the plumber arrives at the right address with the right expectations. We also use it to answer questions about a job after it has happened.

Who may see it

The plumber matched with your job receives the details needed to reach you and do the work. Tools that help us run the phone line and measure calls may also process call information on our behalf. We ask these providers to use the information only for those purposes.

We may disclose information when the law requires it, to protect people from harm, or as part of a business change such as a transfer of the business. Outside these cases, we do not share your call details for unrelated purposes.

This website and measurement tools

This website does not ask you to type personal information into any box, and there is nothing on it to fill in and send. To use it you read and call. Your browser or the servers that deliver the site may log basic technical details such as your device type, the pages you open and the time of your visit.

The site may use call-tracking and basic analytics tools to understand which pages lead to phone calls. These tools may use cookies or similar technologies. You can limit or delete cookies in your browser settings, and the site still works when you do.

How long we keep information

We keep call records and job notes only as long as they are useful for the purposes above or as long as the law requires. After that, we delete or anonymize them where reasonably possible. Plumbers who receive your details may keep their own job records under their own rules.

Your choices

You can call and ask what information we have about your calls, ask us to correct a mistake, or ask us to delete records we no longer need to keep. We will tell you honestly what we can and cannot do, since some records must be kept for legal or business reasons.

You can also decline to give details we ask for. If you do, we may not be able to send a plumber, because an address and a description are usually necessary to dispatch someone.

Children

This site and our phone line are meant for adults who manage homes and buildings. We do not knowingly collect information from children. If a child calls, we ask to speak with an adult.

Changes to this policy

We may update this policy as our services or the tools we use change. The current version stays on this page, and continuing to use the site or the phone line after an update means you accept the revised policy. Check back from time to time.

Questions about privacy

Call our dispatch line, which runs 24/7, and say that your question is about privacy. A dispatcher will note it and make sure it reaches the right person. Our business address is 1230 Red Bank Road, Goose Creek, SC 29445.